Personal Training Packages
Pre-purchased session packages for discounted sessions
Packages are purchased in advance of your sessions. Symmetrix offers sessions at 3 rates:
How to check your remaining sessions in your package
Check your remaining sessions in your client profile here.
Find "Usage" for the number of used sessions (usage - total = sessions remaining)
Can I get a refund?
By buying a package of sessions, you receive a discount and in return Symmetrix gets reassurance that you will continue with your training. That's why refunds are NOT available for packages. Please see our refund policy:
We confirm that there is a strict refund policy. We work on a scheduled appointment basis and therefore require that you provide at least twenty-four (24) hours’ notice when canceling a training session. If you cancel a training session with less than twenty-four (24) hours prior notice, then you will be charged for that session.
Please note: If you cancel an ICBC Sessions Active Rehab session with less than twenty-four (24) hours prior notice, then you will be personally charged for that session.
All training sessions are non-transferable and non-refundable.
For more help, please reach out by phone at (604) 682-6765 or send an email to firstname.lastname@example.org