How to cancel your session
How to cancel a session
If you cannot make your upcoming appointment, you can cancel in your account.
Learn how to:
- Cancel your session
- 24-hour cancellation policy
Open your Jane account by clicking here.
Choose cancel on the right
If you see a drop down, hit the drop down and choose one of the two Cancel options:
Symmetrix has a strict 24 hour cancellation policy
All Symmetrix clients agree to the following policy on the consent form.
Symmetrix has a 24 hour cancellation policy.
We work on a scheduled appointment basis and therefore require that you provide at least twenty-four (24) hours’ notice when canceling a training session. If you cancel a training session with less than twenty-four (24) hours prior notice, then you will be charged for that session.
Please note: If you cancel an ICBC Sessions Active Rehab session with less than twenty-four (24) hours prior notice, you will be personally charged for that session.
All training sessions are non-transferable and non-refundable.
For more help, please reach out by phone at (604) 682-6765 or send an email to support@symmetrix.ca