How to cancel your session

How to cancel a session

If you cannot make your upcoming appointment, you can cancel in your account.

Learn how to:

  1. Cancel your session
  2. 24-hour cancellation policy

Open your Jane account by clicking here.

Choose cancel on the right

If you see a drop down, hit the drop down and choose one of the two Cancel options:

Symmetrix has a strict 24 hour cancellation policy

All Symmetrix clients agree to the following policy on the consent form.

Symmetrix has a 24 hour cancellation policy.

We work on a scheduled appointment basis and therefore require that you provide at least twenty-four (24) hours’ notice when canceling a training session. If you cancel a training session with less than twenty-four (24) hours prior notice, then you will be charged for that session.

Please note: If you cancel an ICBC Sessions Active Rehab session with less than twenty-four (24) hours prior notice, you will be personally charged for that session.

All training sessions are non-transferable and non-refundable.

For more help, please reach out by phone at (604) 682-6765 or send an email to

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